Google appears to have changed policies, rules, and other frequent targets of complaint to the Nexus One. The early termination fee was the subject of much scrutiny originally, because due to a combination of Google’s termination fee, plus T-Mobile’s, if a customer decided to cancel within the first 4 months of the contract of their Nexus One, they were stuck with a $550 combined termination fee. This was more than the cost of an unlocked Nexus One. Now, Google has reduced their termination fee, resulting in a combined termination fee of $350 if you cancel within the first 4 months of the contract. This is equal to Verizon’s.
Customer support has also been a subject of frequent debate with Google. Prior to now, the only way to get any support from Google was via a community forum. Posts were slow and infrequent, and didn’t always have the information people needed to solve their problem. Now, two support phone numbers have been set up. One for ordering issues through Google, and another for technical support via HTC (the manufacturer of the phone).
It remains to be seen if any of these will actually affect the bottom line of the Nexus One, but we’ll find out within the next couple of months.
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Google does a 180 on Nexus One issues
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