Posts in the "Nexus One Support" Category

  • A post on the Flash Mobile blog claims that the impact of running Flash on the Google Nexus One is only around 6 percent, noting ‘Our own tests show.

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  • So you just bought a Nexus One from Google – good job! This outstanding phone might still have a few issues, as we wrote about recently in our Nexus One review, but packs a lot of power with a 1GHz processor, plenty of storage, …

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  • Google appears to have changed policies, rules, and other frequent targets of complaint to the Nexus One. The early termination fee was the subject of much scrutiny originally, because due to a combination of Google’s termination fee, plus T-Mobile’s, if a customer decided to cancel within the first 4 months of the contract of their Nexus One, they were stuck with a $550 combined termination fee. This was more than the cost of an unlocked Nexus One. Now, Google has reduced their termination fee, resulting in a combined termination fee of $350 if you cancel within the first 4 months of the contract. This is equal to Verizon’s.

    Customer support has also been a subject of frequent debate with Google. Prior to now, the only way to get any support from Google was via a community forum. Posts were slow and infrequent, and didn’t always have the information people needed to solve their problem. Now, two support phone numbers have been set up. One for ordering issues through Google, and another for technical support via HTC (the manufacturer of the phone).

    It remains to be seen if any of these will actually affect the bottom line of the Nexus One, but we’ll find out within the next couple of months.

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  • If you happen to own a Google Nexus One and don’t mind flashing its ROM, then you might be interested in this tidbit of news – it allows you to install a leaked HTC Desire ROM with Sense UI…

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  • So you’ve got the latest superphone from Google and for some strange reason, that 1GHz Snapdragon processor just isn’t fast enough. What’s an AndroidGuy to do? Overclock it yo! One of the guys over at XDA Developers, persiansown, has found a way to overclock his Nexus One and get speeds of 1.113GHz. Not only is this faster, but according to him, it’s stable as well. Ever the giving hacker, persiansown is providing the kernel and step-by-step instructions. First up, you’ll need root access and Cyanogen’s latest ROM.

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  • Nexus One owners are still encountering serious problems keeping and holding a 3G signal despite the over-the-air update from last week, users are reporting. In spite of the supposed improvements, many still note their Android devices …

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  • Looks like the last OTA update for the Nexus One seemed to be focused primarily on features, rather than fixes. The update that enabled multi-touch in the Browser, Gallery, and Maps applications also promised to fix the 3G problems that had been plaguing Nexus One users since the launch of the device.

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  • For those of who still have spotty 3G reception on the Nexus One, there’s some hope. A leaked firmware upgrade that possibly fixes this once and for all. Although there’s a catch: it’s uses Google Maps 3.4, which is the version where Google Buzz isn’t around. You wouldn’t want that, would you? So in the meantime you’ll have to wait until Google (hopefully) brings everything together and issues — another update.

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  • By now everyone should have seen the Google Nexus One update (called 2.1-update1) pushed out to their phones. (If not, you can always update manually.) Aside from pinch-to-zoom being turned on in a handful of apps, the update contained a fix for the apparent problems the phone was having keeping a 3G connection on T-Mobile.

    However, our pals at JKOnTheRun still saw issue after the update, and there are other reports, as well. And so we put it to you, gentle folk. How’s your T-Mobile 3G reception after last week’s update?

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  • Despite what some published reports say, Google has not begun offering technical support for its Nexus One over the phone. However, owners of this high-end Android OS-based smartphone can call a help line run by HTC, who manufactures …

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  • Since Google [GOOG] launched their first smartphone users have been experiencing a number of issues with it. First we had the 3G problems which seem to have been fixed, and now there have been a few isolated incidents of the screen …

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  • It’s been ages (well, a month) since Google’s official release of the Nexus One smartphone, and the deluge of N1 issues have lead to another Google.

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  • Discuss it our Nexus One Official Update thread. If you own a HTC Hero have you or do you have issues with dust collecting under the screen? Many of our readers seem to be very interested in the world of ROMs and hacking their Android …

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  • Not 24 hours after Steve Jobs told his minions that Google’s Don’t Be Evil mantra was “B.S.” (or “crap” depending on who you listen to) Google answers by pushing out an Android update to Nexus One users that includes multi-touch (and other Android goodness ).

    Google, up until yesterday, left multi-touch off its U.S. Android phones, presumably in deference to Apple’s multi-touch patent . It was also rumored that Apple asked Google not to release multitouch in the U.S. to avoid the IP aggression we’ve seen it take against Palm for including multi-touch in the Pre. I’m not saying that Google released the Nexus One multi-touch update because of Jobs’ comments, but it may have been pushed out a little sooner because of them. More evidence of how the relationship between Apple and Google has chilled lately.

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  • At last, one of the sorely missing capabilities we noticed with the Google Nexus One phone arrives: multitouch for the phone’s Gallery, Browser, and Maps. Google calls that desirable and long-overdue feature “pinch to zoom functionality.”

    The update will also include improved Google Maps, version 3.4, and Google Goggles will be available directly on the device. That’s a fun app that recognizes objects you frame up in the camera, and finds them for you on the web. And oh yeah, the update fixes some of those spotty 3G issues we noticed too.

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  • If there’s one area where Google could improve the Nexus One experience, it would be in how support is handled. Thankfully, things look to be headed in…

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  • Google’s new smartphone is having a bit of trouble today—the Nexus One is confusing and frustrating owners who are currently unable to send or receive data. The Nexus One users reported some new data outages today. According to Gizmodo this recent data outage is affecting just about every Nexus One.

    “T-Mobile check everything on my account & appeared ok then transferred me to HTC Technical Support who indicated there currently is a problem with most Nexus One devices connecting to Data Services on the T-Mobile Network and they hope to have it fixed sometime this morning,” says a “tipster” named Robert, reported Gizmodo.

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  • Google plans to push a software update to Nexus One phones that will address some of the “spotty 3G” issues that customers have complained about, a range of problems that have generally resulted in degraded 3G service.

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  • AllDroid forum user tasmanian_droid has been hard at work hacking his Motorola Droid and was able to overclock the CPU to 1.3 GHz. The Motorola Droid features a Texas Instruments OMAP3430 which Motorola had set at 550 MHz so this is an impressive overclock if true. The Droid is reported to be “rock solid” at 800 MHz, but that limit is still being pushed.

    Tasmanian_droid has posted some benchmarks for the popular Android apps BenchmarkPi and Linpack. He recorded a score of 10.848 Mflops /s in Linpack and 2078 in BenchmarkPi, which are both new records for the Motorola Droid.

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  • Two words phrases we throw around a lot: Soft reset and hard reset. The former is what it’s called when you turn your phone off and on, or pull the battery. The latter is a bit more drastic. But sometimes things go wrong, and you need to restore it back to its factory settings, wiping all of your applications and personal data. Here’s how you hard reset the Google Nexus One

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